Support

Questions, a mix that did not work for you, or a correction: write to roots@makelivingsoil.com or call (484) 642-7639. A real person reads every message.

Make Living Soil LLC, Doylestown, Pennsylvania.

Getting your credits and recipes back

Your credits and unlocked recipes live on your account. Sign in the same way you did before, with Apple, Google or your email address, and they come back on any phone. A plan that does not show up can be restored from the credits screen with Restore a plan.

Forgot your email password

In the app, open the credits screen, choose Use email instead, then Forgot password. We email you a link to set a new one. Sign in with Apple or Google instead? Then there is no password to reset: sign in with the same one.

Moving to a new phone

Sign in on the new phone for your credits and recipes. Your own saved mixes, batches and ingredient list stay on the old phone until you move them: open My mixes, make a backup, send the file somewhere you can reach, and open it in Living Soil on the new phone.

Cancelling a plan

• Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Living Soil.
• iPhone: open Settings, tap your name, then Subscriptions, and choose Living Soil.

Credits you already have and every recipe you unlocked stay yours. Credit packs never renew, so there is nothing to cancel.

Deleting your account

In the app, open About, then Delete my account.

Without the app: email roots@makelivingsoil.com from the address on your account and ask us to delete it. We confirm by email when it is done.

Deleting removes your account, your unused credits, your unlocked recipes, your plan record and any feedback you sent. We keep the record of past purchases, with nothing linking it to you, because a business must keep its sales records. A plan bought in Google Play or the App Store must also be canceled there, which only you can do. More in the Privacy Policy.

Reminders

If you hold the annual plan, the app can remind you a month and a week before it renews. Allow notifications for Living Soil in your phone's settings to get them.